Fraud Alerts

Scammers may pretend to know who you are and/or have your account information already, they won't actually have it unless you provide it by responding to their requests. Never divulge your personal information or account numbers.

What is happening:

In recent months, members and non-members of Yakima Valley Credit Union are being scammed. We want you to know that we are working diligently to shut down Web sites and phones numbers of the scammers as soon as we find out about them. It is important to note that Yakima Valley Credit Union (or any reputable company) would not use text messaging, e-mails, or phone calls to request that you supply personal or account information. If you happen to receive such a message please ignore it and do not respond to or click on links provided.

PHONE CALLS - the latest phone scam comes from an automated voice that states the member's account has been closed due to unusual activity or their ATM/Debit Card has been deactivated. The member is then told to provide sensitive account information.

TEXT MESSAGE - the text scam states that accounts need verified due to unusual activity and the potential victim is urged to call the number provided or visit a website. These fraudulent text messages are being received by both members and non members of the Credit Union. Yakima Valley Credit Union does not use text messaging to contact members.

EMAIL - a recent scam to hit our area is an email from scammers posing as the Credit Union's President. In the email, the scammers urge Credit Union members to contact a phone number to reactive their debit card.

What the scammers are doing:

Thieves often use computer software that can randomly dial phone numbers, either through the Internet or using a special phone. Once scammers know the telephone prefixes for a particular area, they can send messages specific to that region pretending to represent a well known company, such as Yakima Valley Credit Union. Obviously, they’ll hit several numbers that don't exist and/or that don't accept text messages, but they are gambling on the odds that they will hit many live numbers – and that some of those people will actually do business with the company they are falsely representing.

Please share this information with your friends and family. It’s only when all consumers are fully educated to never give out their personal or account information that we will put these crooks out of business.

Remember you can access your account 24 hours a day with Home Banking or PAL to check account history.

For even more peace of mind, you can check your credit report Free Annual Credit Report.

Protect Your Credit with

AlertMe is a service that monitors your credit profile at the Experian credit bureau for material changes such as a new account, new address, delinquency, new credit report inquiry, judgments and liens. If such a change occurs, you will be notified by mail or e-mail of the change. Specifics of the change can be retrieved on their website in a secure manner if you are an e-mail subscriber. This is an excellent "early warning" tool to fight back against identity theft. For a nominal fee, AlertMe monitors your credit report and quickly advises you of any sudden changes. This will help you take corrective action sooner, saving you frustration, time, and money. Click here to visit the enrollment page or for answers to additional questions. 

Not all Calls are Scams

If you, as a member, have unusual or suspicious activity on your card, our security department will contact you by phone.

• The automated voice will NEVER ask for any information other than the last 4 of you SSN to verify they are speaking with the MAIN cardholder.
• You can bypass the automated service at any time to get a LIVE person.
• The security team will always TELL you the information of transactions ONLY, it will never ask you to confirm your CARD number, Expiration date or PIN.
• The call you receive will come from phone number – 1-800-890-5097