Home Banking Help

Common Questions:

• Why is my password being rejected?
• How do I change my password once I have logged in to home banking?
• How do I transfer from savings to checking, checking to savings, checking to loan, etc.?
• How do I review my account history?
• Why do I get the message that the page can not be displayed?
• Why do I keep getting the same page on my screen no matter what I select?
• I've been enrolled for home banking, now what do I do?
• How do I enroll for home banking?

Home Banking:

• What is Home Banking?
• How do I sign up for Home Banking?
• How much does Home Banking cost me?
• Do I need software from Yakima Valley Credit Union?
• Do I need to own a computer to use this service?
• I don't have a password.
• I can't remember my password.
• Can I change my password?
• Can I "bookmark" my Home Banking access page?
• What software do I need?
• I am receiving a message "Invalid account number and /or password."
• I am receiving an incorrect or invalid login message.
• I am receiving a message about a Java-related error.
• I keep getting a blank screen or a screen with missing images.
• I am receiving a message that "The Page Cannot Be Displayed" or that it is currently unavailable.
• How will Home Banking transactions appear on my statement?
• Will I receive a receipt for my Home Banking transactions?
• Can I pay my bills through Home Banking?
• Why does the response time seem slow?
• What if I have a question or a problem?
• Can I make transfers to my family accounts or perform other third-party transfers within Home Banking?
• How do I get Internet access on my computer so I can use Home Banking?
• Will Home Banking automatically close my session if I forget to exit?
• How long will it take for Home Banking transactions to post to my account?
• How do I change my Home Banking password?
• Can I print my monthly statements from the Home Banking window?
• When I look at my account history, I only see previous year information.
• When clicking the link to take me to my savings account history I still receive my previously viewed checking account history.
• I am getting a blank screen when I try to login to Home Banking.

Browsers

• What is a browser?
• What is the minimum browser requirements needed to use Home Banking?
• How do I determine which browser version I'm using?
• Do I need an Internet Service Provider (ISP) for Home Banking access?
• What software do I need?
• I am receiving a message about a Java-related error.
• I am receiving a message that "The Page Cannot Be Displayed" or that it is currently unavailable.
• Why does the response time seem slow?
• Will we be able to use Microsoft Money for downloading our account information?
• Will we be able to use QuickBooks for downloading our account information?
• I get 403.5 Forbidden: SSL 128 required errors.

Security Feature in Home Banking

• Is my account information secure?
• What is multi-factor authentication?
• Why do I need multi-factor authentication?
• How does multi-factor authentication work?
• How is multi-factor authentication more secure?
• What keeps somebody from stealing my security picture?
• Why am I being asked a question when I try to log-in?
• Can I access my account from multiple computers?
• I share my computer with someone who has their own Credit Union account. Can both of us still log-in from this machine?
• What happens if someone steals my password? How will it keep them from accessing my account?
• Can I change my security image and phrase?
• How do you know I am logging in from my own computer?
• What is Phishing?
• I am trying to log-in from my own computer, but the Credit Union’s web site is not showing me my security picture. Instead, it is asking me a question. What is happening?
• What is a Trojan or Key Logger?
• How does the security feature protect me from a Trojan or Key Logger?

Other Security

• Is my account information secure?
• What can I do to ensure my security?
• Log off Information.
• Password Lockout.
• Firewalls.
• Encryption.
• How can I tell when my connection is secure?
• Is it safe for me to enter my financial transactions or account information in my e-mail to Yakima Valley Credit Union?
• Can I use Home Banking from outside the U.S.?
• If someone knows my Social Security number, can they access my accounts using Home Banking?

Computers and Computer Software

• Why is the Web site taking so long to download?
• Screen Size
• How do I turn off the background color printing, when I want to print out one of the Web site pages?
• Can I use my Macintosh with Home Banking?
• Why does the Internet Explorer browser give me a script error on my Macintosh when I exit Home Banking?
• What are "Cookies" and why do we need them?